Moorside High School

Moorside High School

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Travel & Tourism (Level 1)

Qualification Purpose

This qualification aims to:

  • Provide learners with an understanding of the basic principles of the travel and tourism industry and allows them to explore the various avenues of work within this industry.
  • Allow learners to gain transferrable skills that can be applied to the workplace or further study.

The objectives of this qualification are to help learners to:

  • Gain an understanding of the travel and tourism industry and to prepare learners to progress onto further study
  • Understand and develop the skills necessary to work within the travel and tourism industry.

Achieving this qualification

To be awarded the NCFE Level 1 Certificate in Travel and Tourism, learners are required to successfully complete 2 mandatory units and 4 optional units. This qualification consists of 2 graded mandatory units:

Unit 01 Customer service in travel and tourism

This unit aims to develop candidates’ knowledge, understanding and skills in customer service in travel and tourism. Candidates will be provided with the opportunity to review customer service provision in travel and tourism. The unit gives candidates the opportunity to demonstrate basic customer service skills in different travel and tourism situations.

Unit 02 Communication skills in travel and tourism

This unit aims to develop candidates’ knowledge, understanding and skills to help them communicate effectively with others in travel and tourism organisations. They will be able to use written, verbal and non-verbal skills appropriately.

Candidates will demonstrate the ability to communicate appropriately and to review their own communication skills alongside 12 graded optional units:

  • Unit 03 Travel and tourism facilities in the UK
  • Unit 04 UK Hospitality in travel and tourism
  • Unit 05 UK visitor attractions
  • Unit 06 Transport for UK tourism
  • Unit 07 UK visitor destinations
  • Unit 08 Promotional material for travel and tourism
  • Unit 09 Travel or holiday sales
  • Unit 10 Working in travel and tourism
  • Unit 11 Problem solving in travel and tourism
  • Unit 12 Working as a team in travel and tourism
  • Unit 13 Careers in travel and tourism
  • Unit 14 ICT in travel and tourism

Sign Posts

Following this qualification, pupils may wish to complete the BTEC Level 3 National Certificate in Travel and Tourism. Pupils may also go on to study qualifications in the following sectors/areas:

  • leisure
  • hospitality
  • catering
  • management

Potential Careers in: Tour Manager, tourism officer, events manager and airline crew